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National Public Safety Telecommunications Week: Whenever a person in the City of Boston is in need of immediate emergency assistance, the 9-1-1 Telecommunications Operators of the BPD and Boston EMS are always there to answer the call. Often heard but seldom seen, these behind-the-scenes first responders play an essential role in ongoing efforts to ensure the safety and well-being of all Bostonians. During a year unlike any other, our dispatchers and call takers continued to come to work every day and night, answering well over half a million calls for service. As this week is National Public Safety Telecommunications Week, we’d like to take a moment to acknowledge and thank the BPD’s 9-1-1 Call Center for everything they do to keep our officers and our city safe.